Privacy Policy

Effective date: 14 August 2026

This policy explains how ZARK TECHNOLOGY LIMITED (香港匯焰科技有限公司), operator of Teide 3D Software Store, handles personal information.

Information we collect

We may collect contact and billing details, delivery or account information, order and support records, device and browser data, security logs, and cookie preferences. Stripe and PayPal process payment information under their own privacy terms; we do not receive or store your complete card number.

How we use information

We use information to provide the storefront, verify and fulfill orders, process payments and refunds, prevent fraud, respond to support requests, keep required business records, and comply with law.

Service providers and transfers

We use service providers including Cloudflare for hosting and security, Stripe and PayPal for payments, and email or support providers for customer communications. Information may be processed outside your country with safeguards required by applicable law.

Retention and security

We keep personal information only as long as needed for orders, support, security, legal obligations, and dispute handling. We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security.

Your choices and rights

Depending on your location, you may request access, correction, deletion, restriction, objection, or a copy of personal information. You may also manage non-essential cookies through the site cookie controls. Legal or fraud-prevention duties may limit a request.

Contact

Privacy requests: [teide@zarkmediatech.com](mailto:teide@zarkmediatech.com)

Legal entity: ZARK TECHNOLOGY LIMITED