Refund & Digital Delivery Policy

Effective date: 14 August 2026

Teide 3D Software Store sells digital software subscriptions. No physical goods are shipped and no physical shipping charge applies.

Digital delivery

Delivery instructions, activation information, or account details are sent electronically to the email address supplied at checkout after payment and order verification. Delivery timing may vary by product and eligibility review. Check your spam folder and contact us if the delivery window stated in your order confirmation has passed.

Before delivery or activation

Contact us promptly if you entered the wrong email address or want to cancel. If the order has not been delivered or activated, we will review the cancellation request. If we cannot lawfully supply or fulfill an order, we will cancel it and return any collected payment to the original payment method.

After delivery or activation

Digital products that have been delivered, activated, redeemed, or used are generally not refundable for change of mind, except where applicable law requires otherwise. We will review claims involving invalid delivery, a material mismatch with the product description, duplicate payment, or an unauthorized transaction.

How to request help or a refund

Email [teide@zarkmediatech.com](mailto:teide@zarkmediatech.com) with your order number, checkout email, the reason for the request, and any relevant error evidence. Do not send full card details or account passwords.

Approved refunds are submitted to the original payment method. Bank and payment-provider posting times vary and are outside our control. This policy does not limit mandatory consumer rights.